Shipping & returns
Updated September 27, 2026
Where we ship
Checkout currently supports United States and Canadian delivery addresses. Other destinations, including Europe, are not enabled. Currency estimates are available for convenience and do not expand our delivery area.
Shipping cost and timing
Enter your address at checkout to see available delivery methods and their costs. Tees are produced through Printful. Displayed delivery ranges are estimates, not guarantees, and production or processing can add time. Contact us before purchasing if you need an item by a specific date. Any import duties or customs charges assessed by the destination are separate unless expressly included at checkout.
Order changes and cancellations
Email francis@nillistudio.com as soon as possible with your order reference if you need to change or cancel an order. We will check whether production or shipping has begun and explain the available options. Changes cannot always be made once fulfillment has started. Statutory cancellation rights remain unaffected.
Damaged, incorrect or missing items
Contact us with your order reference and a description of the problem; include photos where relevant. We will investigate with the fulfillment provider and arrange the appropriate remedy. Do not send an item back until you receive return instructions. Our business mailing address is not automatically a return address.
Returns and refunds
For a size, fit or change-of-mind request, contact us to discuss the available options before returning the item. We do not promise a general free-return period on this page. Applicable consumer warranties, cancellation rights and refund rights still apply. If a refund is due, we will confirm the amount and method with you. Payment-provider processing times may apply.
Contact
Nilli Studio Inc. · francis@nillistudio.com
3905 rue Préfontaine, Montréal, Québec H1W 2P8, Canada.